↩️ Returns & Refunds

✅ Return Eligibility

You may request a return within 30 calendar days of confirmed delivery. To qualify, the item must be:

• Unused — no signs of wear, use, or installation
• Original packaging — all tags, labels, inserts, and accessories intact
• Accompanied by your order number or proof of purchase

💰 Fees & Return Shipping

Fees depend on your reason for returning:

We recommend using a trackable shipping service for returns. ABC Market is not responsible for items lost in return transit.

📸 Damaged or Defective Items

To file a damage claim, email support@abcailab.com within 48 hours and include:

• Clear photos of the damaged or defective item
• Photos of the packaging (inside and outside)
• Your order number and a brief description of the issue

Once verified, we'll offer a refund, replacement (subject to availability), or store credit.

📋 How to Start a Return

1. Email support@abcailab.com with subject: "Return Request — Order #[your number]"
2. Include your order number, item(s) to return, and reason for return.
3. Wait for approval — our team responds within 1–2 business days.
4. If approved, ship the item back using provided instructions within 7 days.

💳 Refund Processing

Once we receive and inspect your return, we'll notify you of the outcome. If approved:

• Your bank may take an additional 3–5 days to reflect the credit on your statement.
• The 15% restocking fee (if applicable) will be deducted from the refund amount.
• Original shipping costs are non-refundable.
• We do not offer direct exchanges — please return the item and place a new order.