âŠī¸ Returns & Refunds
Effective March 13, 2026
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30-Day Return Window
đ
Return Window
30 Days
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Return Shipping
Buyer Pays
đˇī¸
Restocking Fee
15%
đŗ
Refund Time
5â7 Days
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Return Eligibility
You may request a return within 30 calendar days of confirmed delivery. To qualify, the item must be:
- Unused â no signs of wear, use, or installation
- Original packaging â all tags, labels, inserts, and accessories intact
- Accompanied by your order number or proof of purchase
â ī¸ Returns requested after 30 days will not be accepted under any circumstances.
đ° Fees & Return Shipping
Fees depend on your reason for returning:
| Return Reason |
Restocking Fee |
Return Shipping |
| Changed mind / No longer needed |
15% |
Buyer pays |
| Item doesn't match description |
None |
Buyer pays |
| Damaged / Defective on arrival |
None |
Label provided |
| Wrong item received |
None |
Label provided |
We recommend using a trackable shipping service for returns. ABC Market is not responsible for items lost in return transit.
đ¸ Damaged or Defective Items
âšī¸ If you received a damaged or defective item, you must report it within 48 hours of delivery with photo evidence.
To file a damage claim, email support@abcailab.com within 48 hours and include:
- Clear photos of the damaged or defective item
- Photos of the packaging (inside and outside)
- Your order number and a brief description of the issue
â ī¸ The 48-hour window is strictly enforced. Claims submitted after this period may be denied at our sole discretion.
Once verified, we'll offer a refund, replacement (subject to availability), or store credit.
đ How to Start a Return
- Email support@abcailab.com with subject: "Return Request â Order #[your number]"
- Include your order number, item(s) to return, and reason for return.
- Wait for approval â our team responds within 1â2 business days.
- If approved, ship the item back using provided instructions within 7 days.
â ī¸ Do NOT return items without authorization. Unauthorized returns may be refused and sent back at your expense.
đŗ Refund Processing
Once we receive and inspect your return, we'll notify you of the outcome. If approved:
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Refunds are processed to your original payment method within 5â7 business days of receiving your return.
- Your bank may take an additional 3â5 days to reflect the credit on your statement.
- The 15% restocking fee (if applicable) will be deducted from the refund amount.
- Original shipping costs are non-refundable.
- We do not offer direct exchanges â please return the item and place a new order.